Contact

Questions about a diffuser, a fragrance, an order or a subscription — we read and answer every message.

Customer support

Phone and WhatsApp
+1 (407) 360-0280

We reply to emails within one business day.

Orders and subscriptions

Most order questions are faster to solve from your own account. Log in to your account to track a shipment, view past orders, or manage a subscription — change the delivery date, skip an order, swap to a different fragrance, pause, or cancel.

Before writing to us about a delivery, check the tracking link in your shipping confirmation email. If the tracking has not moved in more than three business days, send us the order number and we will chase the carrier for you.

Returns and damaged items

Returns are accepted within 30 days of delivery, for unused items in their original sealed packaging. To start one, email us with your order number and the reason.

If something arrived damaged or defective, contact us within 48 hours of receiving it and include photos — we will replace it or refund it. Full details are in our Refund Policy.

Business and wholesale

For hotels, apartment buildings, clinics, gyms, showrooms and other commercial spaces, our Business Solutions page covers how we design and install scenting at scale. Write to support@sevenaromas.com with the size of the space and what you have in mind, and we will come back with a proposal.