Refund policy
At SevenAromas, we take great pride in the craftsmanship and quality of our products. If you are not completely satisfied with your purchase, returning it is easy — and free.
- Free returns within 30 days: You can return your order within 30 days of delivery. Return shipping is on us — we send you a prepaid return label.
- How to return: Sign in to your account at account.sevenaromas.com, open your order and choose “Request return” — or simply email support@sevenaromas.com with your order number. We reply with your prepaid return label and simple instructions.
- Condition: Please send the item back with all included parts, in its original packaging whenever possible.
- Refunds: Once your return arrives, refunds are issued to the original payment method within 7–10 business days.
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Not eligible for return:
- Fragrance oils that have been opened.
- Products damaged by the customer after delivery (for example: drops, misuse, liquid damage or attempted repairs).
- Custom orders and items marked “Final Sale”.
- Arrived damaged or defective? Contact us within 48 hours of delivery with your order number and a photo of the issue, and we will send a free replacement or a full refund.
Exchanges
If you would like a different scent or product, simply return the original item (free, as above) and place a new order for the one you want.
Order Cancellations
Order cancellations are possible only if the request is received before the order ships. Once an order has been dispatched, it can no longer be cancelled and will instead follow the return process above.
Contact Us
For any questions about shipping, returns, or product support, please reach out:
📧 support@sevenaromas.com
📞 +1 (407) 360-0280
We are always happy to help.
